Shipping Policy

We handle all customs documentation and clearance on your behalf, so your order arrives at your door without any additional fees or delays caused by unpaid duties.

If your package has not arrived by the estimated delivery window, please first check your tracking link for the latest status. Delays at customs are occasionally beyond our control but typically resolve within a few days.

If your order has not arrived within 30 days of the dispatch date, please contact our support team. We will reship your order free of charge or provide a full refund — whichever you prefer.

Shipping rates are quoted in USD and charged per order, not per item.

Delivery times are estimates from dispatch date and may vary by destination, local customs clearance speed, and carrier conditions. Delays may occur during public holidays or high-volume sales events.

Orders are processed within 1–2 business days of payment confirmation. During processing, we verify your order details, coordinate with our fulfillment team, and prepare your package for dispatch.

You’ll receive a shipping confirmation email with tracking information once your order leaves our facility. Processing times may be slightly extended during promotional periods and peak seasons.

Delivery is Monday–Friday, excluding local public holidays. All orders ship from our warehouse in China.

A tracking number is emailed to you once your order is dispatched. Tracking information typically becomes active within 24–48 hours of shipment. You can also view your order status anytime by logging into your account.

For Express orders, full end-to-end real-time tracking is available throughout the delivery journey.

For any shipping questions, email grace@gracelovebag.com. We typically respond within 24 hours on business days.